At Mattress Master, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Return & Refund Policy below.

1. Returns

• Returns must be initiated within [X days – e.g., 14 or 30 days] of the delivery date.

• Items must be unused, in original condition, and in the original packaging.

• Proof of purchase (order confirmation or receipt) is required.

• Certain products such as clearance items, custom orders, or hygiene-sensitive products (e.g., mattresses that have been unsealed/used) may not be eligible for return.

2. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within [X business days].

• Shipping charges are non-refundable (unless the return is due to our error or a defective product).

• If you received free shipping, the actual shipping cost may be deducted from your refund.

3. Exchanges

• We allow exchanges for defective or damaged items.

• If you need to exchange an item, please contact us at [Insert Email/Phone] before sending it back.

4. Non-Returnable Items

The following items are not eligible for return/refund:

• Opened or used mattresses.

• Gift cards.

• Final sale or clearance items.

• Customized or special-order products.

5. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.

• We recommend using a trackable shipping method as we cannot guarantee receipt of your return without tracking.